FAQ's About Prabal Hospital

Prabal Drug De-addiction and Psychiatric Hospital was incepted in 2001 with Twenty five beds in the Posh Locality of Gomti Nagar, Lucknow; and then shifted to Aliganj, Lucknow in the year 2008. The Hospital is registered with State Mental Health Authority, Uttar Pradesh; and Lucknow Nursing Homes Association. The Hospital is aimed to provide treatment of psychiatric illnesses, alcohol and drugs dependency, and psychological guidance with counseling facilities.

Ans. The hospital is 30 bedded with Air conditioned Deluxe, Super-deluxe, and Semi-private ward. These wards are furnished with extra large sized beds, cupboard, and set of chairs with centre table, T.V with cable and Dish connection and Fridge. Emergency ward and General wards are air cooled through coolers and fans. They are spacious, well ventilated, and have cable TV connection. Generator facility is available 24 hours in case of power failures. Well equipped kitchen to provide the residents with timely food and refreshments.

Ans. The management of the hospital is done by the Administrator who takes care of the various aspects and requirements of the centre. Psychiatrists, Psychologists, Duty Doctors, Counselors are there to carry out Medical and Psychological management of the patients. Beside this, panel of visiting Medical and Paramedical specialists, Staff Assistants, Cooks, Home Nurses and other Housekeeping supportive Staff are there to make the daily function of the centre systematic.

Ans. Prabal has OPD facility for assessment and treatment of the entire range of psychiatric disorders / substance or alcohol abuse.

Ans. An advance payment of Rs. 8,000.00 to 10,000.00 has to be deposited at the time of admission. Patient’s family will be informed time to time and are requested to update advance payments periodically. Final settlement of accounts will be requested when patient is to be discharged. The bill will consolidate all charges for medicines, consumables, services availed by the patient.

Ans.At the time of admission the family members are asked about the various details / symptoms of the patient in accordance to our case sheet. History of the patient, Prior treatment (if done) records need to be submitted. Thereafter the patient is physically examined and Mental Status Examination (M.S.E.) along with psychological assessment is done at the time of admission. Further, at the time of admission the patient and his family members are required to read / understand and sign general rules and regulations and consent form. Lastly, the family members are shown the wards from which they choose as per their requirement and availability; and an advance minimum payment of Rs. 5,000.00 to be deposited. Charges for medicines, pathological or psychological investigations prescribed by the Doctor and Specialist consultation of any other specialty will have to be paid separately.

Ans.The requirements are four sets of clothes, toiletries, undergarments, and sleeper. Toiletries are also made available from the hospital on demand basis.

Ans. Yes. The day care service has been designed for facilitating the rehabilitation and reintegration of the patients into the community on their way to recovery through partial hospitalization.

Ans.The patient is thoroughly checked for any valuables (purse and cash, money, mobile, chain), and drugs, tobacco, cigarette, pan masala. All these things are taken from the patient and handed over to the family members.

Ans.The duration of treatment depends upon each individual case depending upon the gravity of disease he/she is suffering from.

Ans. The treatment program is a residential, multi-disciplinary therapeutic program, conducted by a team of psychiatrist, physicians, psychologists, social workers, counselors and paramedical staff. It is divided into three parts -
I. Pharmacotherapy
II. Psychological Treatment / Counseling -
a. Self Actualization through Self Realization
b. Group Therapy / Encounter Sessions / Interventions
c. Psycho educational lectures
d. Individual Counseling / Family / Marital Counseling
e. Occupational / Vocational Guidance
f. Recreation, Music and Relaxation Therapy
g. Yoga / Meditation / Exercise / Prayers
h. Personal Inventory
i. TV / Video Show
III. Periodical Follow-up - As the part of the after care services, the discharged patients are encouraged to come regularly for follow up. On visiting days the patient along with their family members visits the hospital, and patient's disease and recovery is discussed. The outcome of the various therapeutic interventions given to the patient depends largely on the effectiveness of the follow-up. Efforts to make the patient re-integrate into the community and to attain the status of being recovered person are the ultimate aims of follow-up.

Ans. Counseling is a scientific process of assistance extended by an expert, in an individual or group situation, to a needy person/s. Counseling is the method of identifying practical solution to an identified problem. The process aims at enabling the individual to learn and pursue more realistic and satisfying solutions to his difficulties. The process revolves primarily around the relationship between the counselor and the client. It is this relationship that leads to growth and change. Counseling works by first helping the individual recognize the existence of a problem and the associated irrational thinking that comes along with his illness. The counseling process is helpful for both the psychiatric and addicted patients.

Ans.Yes. Research shows that combining addiction treatment medications, where available, with behavioral therapy is the best way to ensure success for most patients. Treatment approaches that are tailored to address each patient's drug abuse patterns and co-occurring medical, psychiatric, and social problems can lead to sustained recovery and a life without drug abuse.

Ans. Visitors are allowed on Tuesday, Friday, Saturday and Sundays between 2 PM till 7 PM.

Ans. Visit depends on the condition of the patient, if the resident gets disturbed with the frequent visit of the family; it is restrained to the minimum; though the family members can meet the doctor and psychologist to know about the progress of the patient.

Ans. Yes, at Prabal we have long term stay facility and we do cover all comprehensive rehabilitation which helps the patient in the recovery process, focus is on the "resocialization", developing of personal accountability and responsibility of the individual. The center usually has an outlined residential program. Use of discipline, creative and constructive routines and psychological treatment methods are the salient features of the center. The addicts and those suffering from mental disorders are helped to analyze themselves, confront defensive behavior and learn coping patterns.

Ans. Yes, the family members can contact their patient at Prabal on alternate days between 2:00 to 5:00 pm. However, only the permitted family members can contact.

Ans. No. Except in the case of emergency only, the relatives are requested to stay along with the patient.

Ans. A combination of North-Indian cuisine is the daily diet, with a standardized, specific meal plan that provides minimum of 2500 calories of nutritional requirement per day. We have special menus for festivals and occasions. Eatables are also provided from outside market on request of the family and are charged.

Ans. Laundry facility is available for those who are not able to wash clothes on their own; however we insist that the patient wash their own clothes from time to time, as a part of their daily routine activity.

Ans. Prabal’s team of Psychiatrist, Psychologist, Counselor and Caregivers discusses the patient recovery. When they feel that the patient has recovered and his symptoms of illness has minimized; the doses of medicine are reduced and all positive changes are noted. Thereafter again we review the case with the family members and tell them about their patient for discharge. At the reception the discharge formalities accordingly begins and it usually takes one - two hours for the formalities to finish. We provide the discharge card and other literatures for educating the family. The patients are advised to take the medicine for 15 days and to come for regular follow-up. Finally the patient is asked to sign the discharge register and go home wishing him / her lasting recovery.

Ans. We have paid ambulance facility for picking patients from their house. For this one or two family member has to accompany the patient and also will have to fill the consent form and give detailed history prior to the ambulance visit. Out station Ambulance facilities are also available. If the patient requires transportation at the time of discharge, the same has to be brought in notice at reception before discharge, for making necessary arrangements.

Ans. It is our aim to provide you with the best of care in all aspects and our employees are pleased to offer you every attention to make your stay as comfortable and pleasant as possible. Staffs are rewarded by knowing that they helped in your recovery and do not expect to receive tips or gratis for carrying out their jobs to your satisfaction. Our policy expressly states that staff should not accept gifts or extra payments for services performed by them and we courteously ask you to assist us in implementing this policy.

Ans. Prabal provides training for volunteers and professionals to work with the mentally ill and addict patients. Various University Social Work and Psychology Departments from different parts of the States have been sending their students to Prabal for clinical exposure, concurrent and block field work placements. Special training programs are conducted for police, teacher, social workers and health care professionals from time to time.

Ans. We have no other branch.